Programs

Take back control of your water bills

At Yarra Valley Water, we understand that rising utility bills can have a big impact on your household budget. It’s why we developed WaterCare.

It puts all of our support programs in the one spot, so you can easily find the right solution to take back control of your water bills.

Explore our WaterCare programs in the privacy of your home by clicking on the links below. You may be surprised how we can help.

Are you:

English not your first language? You can also find the best solution for you in a range of languages.

More Information

Did you know your account is made up of different charges? The first step to managing your water bill is to understand what you’re paying for.

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For information about your account details and charges, watch our video that explains how to read your residential water and sewerage bill.

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Need to make your water bill payments more manageable? Find a payment option that best suits you.

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Make smaller and more frequent payments on your water and sewerage bill - reducing the impact of quarterly bills on your household budget.

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Do you hold a valid pension or concession card? You may be entitled to a concession on your water and sewerage charges.

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Facing financial challenges? See how we can tailor a support program to suit your unique circumstance.

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We are here to help. If you have lost a family member or friend recently, we understand that this is a difficult and emotional time.

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Account payment responsibilities can vary. Discover what parts of a water and sewerage bill you need to pay for, depending on your situation.

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Yarra Valley Online Water is an online service that makes managing your account easier, faster and more secure than ever.

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Your client may be eligible for a free water efficiency audit on their property, including the repair or replacement of inefficient water fittings.

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Having a baby is an exciting and important time but it can also mean big changes for your household finances.

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