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ABOUT WATERCARE

Take control of your water bills

Need help paying your water and sewerage bill? WaterCare is designed to put you back in control.
An initiative of Yarra Valley Water, WaterCare provides support programs, pathways and services to help you manage your water and sewerage bills – now and into the future. Find a program that best suits you.
At Yarra Valley Water, we understand that rising utility bills can have a big impact on your household. It’s why we developed WaterCare.

It puts all of our support programs in the one spot, so you can easily find the right solution to take back control of your water bills.

Find a solution for you

Explore our WaterCare programs in the privacy of your home by clicking on the links below. You may be surprised how we can help.

Are you:

• In debt?
• Seeking ways to lessen the impact of your water bills?
• Eligible for concessions?
• Seeking support to help you manage your water bills?

English not your first language? You can also find the best solution for you in a range of languages.

PAYMENT OPTIONS

Helping you stay on top

Need to make your water and sewerage bill payments more manageable? Find the solution that suits you:

• Want your bills paid automatically?
• Need more time to pay your quarterly bill?
• Prefer to pay in installments?
• Receive a Centrelink entitlement?

You can also visit the Yarra Valley Water website.

Still having trouble? Talk to our team

Our Customer Support Team is here to help. We understand that everyone’s lives can change according to circumstance – which can sometimes result in financial challenges. Phone us today on 1800 637 316 for a confidential chat.

Budgeting support

Direct debit

Save time and hassle by automatically paying your water bill through direct debit, directly from your bank account. Choose to pay each quarter or in instalments. Please note that direct debit payments must be linked to a bank or credit union account. Credit cards are not accepted.

Payment extensions

Is your payment problem short-term? Simply lodge a Payment Extension Request to delay payment of your quarterly instalment.

To apply, have your account details ready and phone us on 1300 362 332.

SmoothPay

Plan your payments to suit you

SmoothPay is Yarra Valley Water’s payment and budgeting tool, which allows you to pay your water bill fortnightly or monthly. It means you can make smaller and more frequent payments over the year, to reduce the impact of quarterly bills on your household budget.

Putting you in control of your water bill

Signing up to SmoothPay is quick, easy and free and will not add any additional charges to your annual bill.

To apply, simply:
• Contact a Customer Service Consultant on 1800 994 789
• Choose fortnightly or monthly payments
• Choose to pay via direct debit, credit card or BPAY.

After all, even the most carefully planned budget can feel the strain of quarterly bills – especially when several are due at once.

CONCESSIONS

Save with concession cards

Do you hold a valid pension or concession card? You may be entitled to a concession on your water and sewerage charges if claimed for your principle place of residence. This means the name and address on your valid card must be the same as those on your water account.

Do I qualify?

Eligible cards include:
  • Centrelink Pension Concession Card
  • Centrelink Health Care Card
  • Department of Veterans’ Affairs Pension Concession Card or a Department of Veterans’ Affairs Gold Repatriation Health Card For All Conditions.

If you qualify, click here to lodge a request for concession on your Yarra Valley Water account. You can also phone us on 1300 304 688, please have your card ready.

If you don't have a concession card, but think you might be eligible, contact:
  • Centrelink - T: 13 1021
  • Department of Veteran's Affairs - T: 03 9284 6000

What savings are available with my concession card?

The water and sewerage concession provides a 50 per cent discount off water and sewerage charges up to an annual maximum. For 2016/17 this is $305.50.

If you are billed for a single service, for example, water only, you will receive 50 per cent off water charges up to a maximum of $152.75.