Chin Mizo

DAWRTU MI CHI HRANG HRANGTE

Tihdan phung inang lo hnam chi hrang hrangte nena inthlun zawmna

Sap tawng ni lo, mahni tawng ngeia WaterCare chungchang i hriat duh chuan, a hnuaia i duh ber hi hmet zeuh mai rawh.

Greek, Arabic, Cantonese, Mandarin, Burmese (Tawng chi 5 – Karen, Chin Hakha, Chin Falam, Zomi & Mizo), Vietnamese, Hindi, Assyrian, Dari, Nepali, Persian, Somali, Sudanese Arabic, Turkish leh Italian

WATERCARE CHUNG CHANG

I tui hman man khuahkhrih rawh

Tui man leh tui chhe paihna man pek danah puih i ngai em? WaterCare hi nangmah chhawmdawltu tura duan a ni.

Yarra Valley Water chuan sulsutna atan,WaterCare hmangin tun atang leh i hmalam hun atan, i tui hman man leh tui chhe paihna man i kilkawi thiam theih nan kawng kawhhmuhtu program leh tanpuina chi hrang hrang a pe reng a ni. I tana tangkai tur ber program thlang ve rawh le.

Yarra Valley Water chuan tui hman man san luat avangin, i in chhungkhurah harsatna lian tak a thlen thei a ni tih a hriattiampui che.Chuvangin,WaterCare hi buatsaih a lo ni ta a ni.

Hetah hian kan puih theihna zawng zawng chu, I tui man i control leh theih nan i tana chhanna awlsam tak a hmuh theih ta.

I tana chhanna zawng rawh

A hnuaia links (inzawmna) te hi hmetin kan WaterCare tih tur duanlawk (program) hi han fang kual chin teh. Kan puih theihna kawng che i chharchhuak mai thei a nia.

Tunah:

  • Leiba neiin i awm em?
  • I tui hman man tihhniam dan i zawng em ni?
  • Ngaihhnathiamna (Consession) dawng thei i ni em?
  • I tui hman man chung changah puihna i zawng em ni?

 Sap tawng hi i pianpui tawng a ni lo mawi thei? Tawng dang tam tak hmangin i tana chhanna tha ber i hmu thei ta e.

MAN PEK DAN DUHTHLAN TURTE

A tha thei ang bera tanpuitu che

Tui leh tui chhe paihna hman man pek danah nasa leh zuala buaipui i ngai em? I tana chhanna tha ber zawng rawh:

  • Tui man mahni buaipui ngai tawh lova inpe nghal i duh em?
  • Thlathum vawikhat bill pe thin khan hun rei zawk i duh belh em?
  • Tlem tlema rulh i thlang zawk em?
  • Centrelink enkawlna (entitlement) i dawng em?

 Yarra Valley Water website pawh tlawh theih reng a ni.

Harsatna i la nei cheu em? Kan pawl (team) te biak theih reng an ni

Dawrtute puitu pawl (Customer Care team) te hi nangmah pui turin an inpeih reng e. Tu pawh hi kan khawsak dan leh nunphung a dang lam thei reng a ni tih kan hria – chungte chuan sum harsatna namen lo pawh a thlen fo thin.Vawiinah, thuruk i sawi ngamna phone 1800 637 316 ah min han be rawh le.

Tanpuina ruahman dan

A maha in pe nghal (Direct debit)

I tui hman man te i hun khawhral lo leh i tih ve ngai tawh lova rang taka inpe nghal zel turin, i bank account hmangin pe thin la. Hmun li a thena hmun khat zel pek emaw tlem tlema pek thin i thlang thei e. Amaherawh chu,a maha inpe nghal (direct debit) pek dan erawh chuan bank emaw credit union account a zawm ngei a ngai tih i hre dawn nia. Credit cards te erawh chu pawm a ni lo thung.

Man pek (Payment) hun pawh sei

Manpek (Payment) hun chhung a tawi i ti em? Thlathum dana pek tur tlem tlema i rulh hun tih khawtlai i duh chuan, man pek (payment) hun pawh sei dilna theh lut mai rawh.

Dil tur chuan, i account kim chang hriain phone 1300 362 332 ah min be thei reng e.

SmoothPay

I tana pek dan awlsam ber ruahman rawh

SmoothPay hi Yarra Valley Water ten thlatin emaw chawlhkar hnih dan zela man pek (payment) dan hmanrua atana a siam a ni. I in chhung khura sum hman dan a lo zangkhai zawk nan, leh tlem zawk leh zing zawkin i tui hman man te kum tluanin I pek theih phah dawn a ni.

Tui hman man (bill) i thu hnuaiah i dah theih nan

SmoothPay ah inziak lut la, a rangin a awlsam hle a, engmah i chawi belh a ngai lo.

Awlsam taka dil dan:

  • Phone 1800 994 789 ah Dawrtute thu rawn petu be rawh
  • Thlatin emaw kar hnih zela man pek (payment) thlang rawh
  • Amaha in pe nghal (direct debit), Batngamna card (credit card) or BPAY man pek (payment) dan thlang rawh.

Thil la awm thei erawh chu, vawikhat thil thu a bill pek ngai a ruala a lo thlen hian thlathum dana bill pek dan tur uluk thei ang bera duan pawh hi a la ti buai thei fo a ni.

CONCESSIONS

I concession cards nen hum rawh

Hna chawl tawh (Pension) emaw concession card hmang emaw i ni em? Mahni chenna in leh lo nei i nih chuan, i tui man leh tuichhe paihna man ngaihhnathiamna dawng pha chin i ni mial thei. A awmzia chu,i tui lakna lehkha (account) leh i card a i hming leh chenna hmun (address) a in ang ngei ngei tur a ni.

Dawng thei ka ni em?

Cards nei dawng thei chinte:

  • Centrelink Hna chawl tawh (Pension) Concession Card
  • Centrelink Health Care Card
  • Department of Veterans’ Affairs Hna chawl tawh (Pension) Concession Card emaw Department of Veterans’ Affairs Gold Repatriation Health Card eng ang chin tan pawh.

Dawng thei i nih chuan, i Yarra Valley Water account ah dilna siam nan hetah hian hmet la click here. I card leh pawimawh turte hre sain 1300 304 688 ah hian phone rawh.

Concession card i nei lo a,dawng theia i inruat chuan a hnuaia numberah hian be rawh:

  • Centrelink - T: 13 1021
  • Department of Veteran's Affairs - T: 03 9284 6000

Ka concession card hmangin hamthatna enge ka dawn theih?

Kum khat chhungin a tam thei ang berah,tui leh tuichhe paih man ngaihhnathiamna hian za zela sawmnga a hniam thei a, $320.90 hi kum 2018/19 tan.

Bill chi khat chauh chawi ngai,entir nan tui bill chauh a nih chuan, $160.45 chin hnuai lam chin chuan za zelah sawmnga ngaihhnathiamna i dawng thei ang.

Ina tui i hman ral zat leh tui bill chhiar dan