Privacy Policy

Terms and Conditions

The privacy of your personal information is of paramount importance to Yarra Valley Water.

We are committed to respecting your right to privacy and to the protection of your personal information in accordance with the National Privacy Principles as set out in the Privacy Act 1988 (Cth).

This Privacy Policy applies to information collected via this website or by any of Yarra Valley Water’s officers, employees or agents.


If you confirm your registration and agree to our terms and conditions through the WaterCare Hub website, you are automatically opting in to receive electronic communications from the WaterCare Hub and Yarra Valley Water. If you wish to stop receiving these communications you will need to contact the Hub administrators and send through an opt out email notification.

Collecting your personal information

If you are enquiring about or have acquired a service from WaterCare or Yarra Valley Water, will collect and hold your personal information for the purposes of providing you with information about our services and, if relevant, providing you with the service or services (including identifying you).

Yarra Valley Water may also collect your personal information for the purpose of letting you know about the services of additional WaterCare or Yarra Valley Water products and services.

The information collected may include your name, postal or email address or other information Yarra Valley Water considers necessary.

We will, if it is reasonable or practicable to do so, collect your personal information from you. This may happen when you give us personal information over the telephone or in person, or through the WaterCare website.

In certain cases we collect your personal information from third parties. For example, we may need to collect personal information from your representative (such as a legal adviser), your financial adviser, or from publicly available sources of information.

Using and disclosing your personal information

Yarra Valley Water will ensure that any information collected from you is held, used or disclosed consistently with the National Privacy Principles and other applicable privacy laws and codes.

Keeping your personal information accurate and up-to-date

Yarra Valley Water aims to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We will take reasonable steps to ensure this is the case.

If you believe your personal information is not accurate, complete or up to date, please contact us.

Protecting your personal information

Yarra Valley Water takes reasonable steps to protect your personal information from misuse and loss and unauthorised access, modification or disclosure. Our staff are required to comply with confidentiality requirements. We also have in place document storage security policies and security measures for systems access.

Resolving your privacy issues

If you have any issues you wish to raise with Yarra Valley Water, or would like to discuss any issues about our Privacy Policy, then you are welcome to contact us to discuss this at any time.