About WaterCare

Take control of your water bill

Need help paying your water and sewerage bill? WaterCare is designed to put you back in control.

An initiative of Yarra Valley Water, WaterCare provides support programs, pathways and services to help you manage your water and sewerage bills – now and into the future. Find a program that best suits you.


Do you work in the busy community sector?

Yarra Valley Water has developed an online WaterCare Hub specifically for you - to save you time and help you support financially vulnerable clients with their water and sewerage bills. Explore the benefits and sign up today.

We know that you’re busy and need easy access to credible and timely information to help your clients.

WaterCare Hub quickly connects you to:

  • Information about WaterCare programs and customer support services
  • Forms and brochures in multiple languages
  • Relevant water industry updates and information
  • Other WaterCare Hub members and experienced Yarra Valley Water staff.